Last updated: 2 July 2026.
This Privacy Policy explains what personal data Crossroad.co.uk collects, why we use it, how long we keep it, and what rights users have.
1. Who is responsible for your data
The Crossroad.co.uk administration operates the Crossroad service. For privacy questions, contact privacy@crossroad.co.uk.
2. Personal data we collect
We may collect:
- account data: name, email, protected password, language, and settings;
- profile data: age, gender, country, city, marital status, interests, questionnaire answers, and profile text;
- photos, posts, likes, gifts, blocks, reports, and moderation history;
- messages and conversation metadata needed for delivery, safety, and support;
- payment and subscription information received from payment providers, the App Store, or Google Play;
- technical data: IP address, device, browser, app version, login logs, cookies, and similar technologies.
3. Special category data
Crossroad is a Christian dating service. Your answers, profile, or activity may reveal religious beliefs, relationship goals, or other sensitive information. You choose what to add to your profile. We use this data only to operate the service, support matching, display your profile, protect users, and apply your settings.
4. How we use personal data
We use data to:
- create and maintain accounts;
- show profiles and enable communication;
- process messages, likes, gifts, subscriptions, and notifications;
- review profiles, photos, reports, and suspicious activity;
- protect users from scams, spam, harassment, and unlawful content;
- provide support, comply with legal obligations, and improve the service.
5. Messages and moderation
Messages are processed to deliver conversations between users. They are not public. However, we may review messages in limited cases: when a user submits a report, when there are signs of scams, threats, spam, harassment, unlawful content, risks to children, or other safety concerns, and when review is needed for support, investigation of rule breaches, protection of rights, or legal compliance.
We do not use message access for curiosity or routine reading of private conversations. Access should be limited to authorised administration who need it for safety, support, and moderation.
6. Lawful bases
Depending on the situation, we process data based on performance of our contract with you, your consent, legitimate interests of the service and users, legal obligations, vital interests, and, where needed, your explicit consent for sensitive information you choose to provide.
7. Who we share data with
We may share data with hosting, email, analytics, payment, anti-spam, support, cloud infrastructure providers, App Store, Google Play, and other technical providers that help operate the service. We may also disclose data where required by law, law enforcement, a court, a regulator, or where necessary to protect users and prevent harm.
8. International transfers
Some providers may be outside the UK or EEA. Where this happens, we use appropriate safeguards such as contractual terms, provider settings, and other mechanisms available under data protection law.
9. Data retention
We keep data while an account is active and while needed for the purposes described in this Policy. After account deletion, some data may be deleted or anonymised. Certain records may be retained for a limited period for safety, complaints, fraud prevention, financial records, legal obligations, and defence of rights.
10. Safety, blocks, and logs
We may keep records of blocks, reports, breaches, moderation decisions, account deletion, IP addresses, devices, and technical events. This helps prevent repeat abuse, investigate reports, protect users, and show what action was taken.
11. Children and minor safety
Crossroad is adults-only. We do not allow minors to register and apply a zero-tolerance policy to content or behaviour connected with child exploitation. In serious risk situations, we may preserve evidence, block accounts, and share information with appropriate authorities.
12. Cookies and similar technologies
We use cookies and similar technologies for login, security, remembering settings, form protection, and, with your consent, analytics. For more details, see our Cookie Policy.
13. Your rights
Depending on applicable law, you may have rights to request access, correction, deletion, restriction, portability, objection, and withdrawal of consent. To exercise rights, contact privacy@crossroad.co.uk. We may ask you to verify your identity.
14. Data security
We use technical and organisational measures such as access controls, encrypted connections, password hashing, security logs, and limited administration access. No online service can guarantee absolute security.
15. Complaints
If you believe your data is handled incorrectly, please contact us first. You can also contact the UK Information Commissioner's Office (ICO): ico.org.uk.
16. Changes to this Policy
We may update this Policy. If changes are significant, we will try to notify users through the website, app, or email.